Privacy declaration
1/ Data controller
This privacy statement contains detailed information on the protection of personal data by:
Vooruit.brussels
Keizerslaan 14 – 1000 Brussels
The purpose of this privacy statement is to inform you about the personal data (hereinafter referred to as “personal data”) that we use, the reasons why we use and share it, how long it is stored, and the conditions for exercising your rights regarding this data.
Additional information will be provided as necessary when you purchase a particular product or service.
2/ Who is our privacy policy intended for?
This privacy policy is intended for the users of our website, our customers, former customers and personnel that we recruit and who value our services and products.
3/ What are the data categories that we can process?
We collect and use only personal data that is necessary within the scope of our activities and that enables us to offer you tailored, high-quality products and services.
We collect various categories of personal data, in particular:
- Identification details (e.g.: surname, first name);
- Contact details (e.g., postal address and email address, telephone numbers);
- Fiscal data (e.g.: VAT number, reference country);
- Banking, financial, and transaction data (e.g. your bank details, your purchase and payment history);
- Information regarding your habits and preferences:
- Data on the use of our products and services (e.g., language of use, customer-specific messages).
- We can store certain information based on the cookies we place. For more information, please refer to our statement on the use of cookies.
4/ For what purpose do we use your data and what is the legal basis for that processing?
We use your personal data:
- With your consent (legal basis: Article 6a of Regulation 2016/679 (GDPR))
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- If you ask us questions via the contact and support procedures that have been put in place.
- For sending newsletters that you have subscribed to.
- In the context of the performance of your contract (legal basis: Article 6(1)(b) of Regulation 2016/679 (GDPR)):
- For tracking and processing your orders.
- To provide you with information about our products and services.
- For tracking and processing complaints and returns.
- For general customer management and accounting, the management of disputes and legal proceedings, the recovery or transfer of claims, and the protection of our rights in general.
- When we have a legitimate interest, in the context of our marketing activities. In that case, we always strive to maintain a balance with respect for your privacy (legal basis Article 6(f) of Regulation 2016/679 (GDPR)):
- To inform you about our products and services, possibly based on your marketing profile.
- To warn you about and combat potential fraud and misuse.
- To comply with our legal obligations (legal basis: Article 6c of Regulation 2016/679 (GDPR)):
- We are also subject to fiscal and accounting obligations which are necessary for the retention and transfer of certain personal data to accounting and tax administrations.
5/ Can your personal data be passed on to third parties?
Your personal data may be passed on to our contractors in the context of services on our behalf (example: external call centres, advertising agencies, IT service providers, cloud services...) and exclusively on the basis of our instructions.
6/ Transfer of data outside the European Economic Area “EEA”
Your personal data will not be transferred outside the European Union.
7/ How long will we keep your personal data?
We will retain your personal data for the period necessary to comply with applicable laws and regulations.
Other periods can also be applied:
- Or to comply with operational limitations such as good account management, or effective customer relationship management;
- Or to comply with the requirements of the court or of the regulator.
When it comes to customers, most information is kept for the duration of the contractual relationship and for a maximum of 10 years after the end of the contractual relationship.
When it comes to prospects, information is stored for a maximum period of 3 years.
8. How do we protect your personal data?
Your personal details will be processed confidentially. We endeavour to take technical and organisational measures to ensure their security.
9/ What are your rights? How can you exercise them?
In accordance with the applicable regulations, you have several rights, namely:
- Right of access: you can obtain information about the processing of your personal data and a copy of this personal data.
- Right to rectification: if you believe that your personal data is incorrect or incomplete, you can demand that this personal data be amended accordingly.
- Right to erasure: you can demand that your personal data be erased.
- Right to restriction of processing: you can request that the processing of your personal data be restricted.
- Right to object: you may object to the processing of your personal data for reasons relating to your particular situation. You have the absolute right to object to the processing of your personal data for direct marketing purposes, including profiling relating to direct marketing.
- Right to withdraw consent: If you have given consent for the processing of your personal data, you have the right to withdraw this consent at any time.
- Right to data portability: where this right applies, you have the right to have the personal data that you have provided to us returned to you or, where technically feasible, transferred to a third party.
You can exercise this right by contacting us via email or by sending a letter to Vooruit.brussels.
In accordance with applicable law, you have the right to lodge a complaint with the competent supervisory authority.
10/ How can you be informed of changes made to this data privacy policy?
We will update this privacy policy from time to time and invite you to consult it regularly.
11/ How can you contact us?
If you have any questions regarding the use of your personal data to which this privacy policy relates, please contact our DPO by sending a letter to:
Vooruit.brussels
Keizerslaan 13 – 1000 Brussels
By Email: